Conflict management
The Importance of Conflict Management
Managers and supervisors are most often trained in the direction and coaching of employee groups. Conflict management is erroneously assumed to be a part of that training. Thereafter, conflict is avoided or buried by managers and supervisors in the hopes that the situation will resolve itself and not require intervention.
In fact what usually happens is the growth of a festering animosity between the parties that can completely destabilize the workplace. The parties can “turn off” at work and in a passive aggressive standoff undermine the productivity of a work team or an entire department. Left unaddressed the issue becomes increasingly difficult to deal with and the conflict can last for years.
Many managers and supervisors turn to their HR departments for resolution to what has become a mission critical dispute. This can result in huge direct (arbitration/legal action) and indirect (turnover / productivity loss) costs that can hammer a firms bottom line.
Managers and supervisors are most often trained in the direction and coaching of employee groups. Conflict management is erroneously assumed to be a part of that training. Thereafter, conflict is avoided or buried by managers and supervisors in the hopes that the situation will resolve itself and not require intervention.
In fact what usually happens is the growth of a festering animosity between the parties that can completely destabilize the workplace. The parties can “turn off” at work and in a passive aggressive standoff undermine the productivity of a work team or an entire department. Left unaddressed the issue becomes increasingly difficult to deal with and the conflict can last for years.
Many managers and supervisors turn to their HR departments for resolution to what has become a mission critical dispute. This can result in huge direct (arbitration/legal action) and indirect (turnover / productivity loss) costs that can hammer a firms bottom line.
Williams Mediation Services provides training for managers and supervisors in conflict management and/or conflict management services directly with the parties on your behalf.
*** Sessions can be adapted to your requirements. Standard programs run for a full day. ***
Rates for all programs are based on full day sessions with a maximum of 20 participants per session.
*** Sessions can be adapted to your requirements. Standard programs run for a full day. ***
Rates for all programs are based on full day sessions with a maximum of 20 participants per session.